Question 1

What is required to make a reservation?

Accepted Answer

You can browse our site for current availability and rates (under each property details page). Once you have found the property you would like to stay at, either call us toll free at 508-228-4089, or fill out the property reservation form (located on each property details page). We will need your name, billing information, phone numbers, email address and the number of adults and children traveling with you. An emergency contact number is suggested as well.
 
A deposit (or payment in full for reservations made with-in 45 days prior to arrival) and signed lease agreement will be required at the time of booking.  We currently accept VISA, MC, AMEX and Discover credit cards.  You can also arrange to overnight a personal check or make a bank to bank wire transfer.  After your reservation has been processed, you will receive an email with your reservation number, welcome letter, invoice (reflecting each payment) as well as the terms and conditions of your specific vacation rental.

Question 2

Do you offer concierge services and vacation planning?

Accepted Answer

Sea & Ski Hospitality no longer offers concierge services.  We apologize for the inconvenience.

Question 3

Can I combine discount offers or packages?

Accepted Answer

Only one discount offer, or package deal can be applied to a single reservation unless otherwise specified.

Question 4

When is check-in & check-out time?

Accepted Answer

Unless otherwise stated, your vacation rental will be available for check-in at 4:00 p.m. An early check-in can be coordinated for an additional fee in certain circumstances. If the property has a check-out the day of your arrival we will not be able to coordinate an early check-in because our housekeeping staff will not have enough time to prepare the house for your arrival. Check-out time is 9:00 a.m. A vacation home requires more time to clean than a hotel room, so please help us prepare for our next guest by being on time.

Question 5

What are your office hours?

Accepted Answer

During the summer season, our Reservations call center is open Monday - Friday from 9:00 AM to 5:00 PM and on Saturdays from 9:00 AM - 12:00 PM.  The office is closed on all holidays. 
 
Our Property Care staff are available 24 Hours for emergency maintenance and lockout issues.

Question 6

Do you offer Travel Insurance?

Accepted Answer

Yes.  We have a strict cancelation policy, so travel (or trip protection) insurance is strongly recommended.   Travel insurance may be purchased through us anytime before your final payment at an additional 6.95% of your reservation total, however the earlier you purchase the insurance, the more benefits you will have. For more information on travel insurance through CSA (Generali Global Assistance), please click here.(javascript:void(0)) We offer a 10 day free look, during which time you may opt out for any reason for a full refund. Please note that while travel insurance is optional, our property protection insurance is required for every reservation.

Question 7

What fees & taxes are charged on top of the rent?

Accepted Answer

In addition to our published rates, each reservation will be charged a $60.00 booking fee, used to cover administrative processing costs associated with the reservation, and a $60.00 Property Damage Insurance fee, which is a damage waiver that will cover up to $3,000.00 for accidental or inadvertent damage.
 
Rental taxes are also charged for each reservation.
Florida - 12%
Massachusetts - 11.7%
 
Please be advised that a valid credit card will still be required at check-in cover any additional charges made during the guest's stay. ** Any intentional damage or gross negligence will result in additional costs charged to the guest's credit card, as well as any damages beyond the covered $3,000.00 insurance policy and for fines due to improper recycling or extensive departure cleaning.

Question 8

What is your Change/Cancellation Policy?

Accepted Answer

If you need to change your reservation (date changes or accommodation changes) there will be a $20.00 service fee applied to the account. No changes can be made within 30 days prior to arrival. In the event of cancellation, and the accommodation is re-rented for the rental period at the same rate, all payments will be refunded, less a 25% cancellation fee. In the event the accommodation cannot be re-rented for the rental period, the guest is responsible for the full rental amount, or the difference if the accommodation is rented at a lesser rate. No refunds will be given until the property is re-rented. Ask a Sea & Ski Hospitality reservations agent about travel insurance (javascript:void(0))which will cover cancellations in certain conditions.

Question 9

What will we be responsible for when we check-out?

Accepted Answer

Each reservation includes a set number of hours towards the guests departure clean. The amount of hours included is property specific and is detailed in the specific Terms & Conditions of the actual reservation. Guests are expected to leave the property (inside and out) in the same condition in which they found it. 
 
All beds should be stripped and the laundry should be started (does not need to be finished). It is best to wash your beach towels the night before your departure.
 
ALL trash must be placed in tied clear plastic trash bags and placed in the outside bins. 
 
Recycling must be properly separated. 
 
All dishes placed in the dishwasher (and started).
 
Refrigerator completely emptied.
 
The home is to be left clean and free of any personal items. Housekeeping will finish the laundry, make the beds and clean the property for the next guests. Any additional hours needed to clean the accommodation will automatically be charged to the guest’s credit card at the rate of $40.00 per work hour.
 
Our staff is available for any questions!  Check out is by 9:00 AM.

Question 10

How will I receive my confirmation and arrival instructions from Sea & Ski Hospitality?

Accepted Answer

All confirmation and arrival instructions will be sent via email, unless email is unavailable.  To make certain you receive these emails, please adjust your spam filter to add the domain seaandskihospitality.com and nantucketaccommodations.com to your list of accepted email addresses. 
 
You will receive a reservation confirmation email within 24 hours of making your reservation from reservations (at) seaandskihospitality (dot) com, or reservations (at) nantucketaccommodations (dot) comwhich will include detailed payment instructions and the terms & conditions for your specific vacation home.
 
Two weeks prior to your arrival, expect an email from our reservations office with arrival instructions. If you have not received these emails and you have adjusted your spam filters, please contact our reservations call center at 508-228-4089.

Question 11

Do you have a Lost and Found?

Accepted Answer

Yes. If you’ve left something behind on your visit and we find it, we can arrange to have it shipped back to you via UPS or FedEx. Please note that you will be responsible for the shipping charges.  Any items not claimed by the end of the vacation season will be donated locally.

Question 12

How many people are allowed to stay in each home?

Accepted Answer

By state law, occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children and ranges from 4 to 12 guests.

Question 13

Do you allow pets?

Accepted Answer

Although we are all pet lovers, we cannot allow pets in any of the homes for various reasons. There are boarding options available in Nantucket and Englewood, but please plan and schedule before booking your vacation rental.  You will NOT be able to bring your pet to your accommodation. We have a strict no-pet policy; If pets are found on the premises, this will constitute a breach of the terms & conditions and will result in a fine and/or immediate eviction from your vacation home.
 
"No pets of any description shall be kept on the premises (inside our out). If a guest brings a pet to the accommodation, this will constitute a violation of the terms and conditions of this lease, and that guest will not be allowed to check in. If guest is not allowed to check in, all deposits and payments made herein will be forfeited. If a pet is later found on the premises after check in, this will also constitute a violation of the terms and conditions of this lease, and will result in an immediate eviction. If said eviction occurs, all deposits and payments made herein will be forfeited. Deposits forfeited will not be covered under the travel insurance or property protection insurance plans."

Question 14

Is there air conditioning and heat?

Accepted Answer

All of our accommodations have heat and air-conditioning. Some homes have gas fireplaces and most have central air-conditioning or at least window air-conditioning units (air-conditioned rooms). Please check the home features on each home for specifics.

Question 15

Is there a fully equipped kitchen in the vacation rental?

Accepted Answer

Yes, every vacation rental has a fully equipped kitchen including:
 • Refrigerator 
 • Stove 
 • Microwave
 • Dishwasher
 • Blender
 • Coffee Maker
 • Toaster
 • Pots & Pans 
 • Dishes, glasses, silverware and cooking utensils 
 • Washer and Dryer
 • Iron and ironing board
 • Vacuum Cleaner, Broom and Dust Pan

Question 16

Is there a telephone in the vacation homes?

Accepted Answer

Most accommodations have a phone for local calling. Some homes have expanded voice services, such as free long distance calls to US and Canada. 
 
Boca Grande has good cell phone coverage downdown, but has poor coverage at the points of the Island.  Nantucket has good cell phone coverage, but Verizon does not work well in Quidnet.

Question 17

What is considered a suite vs a guest room?

Accepted Answer

A suite, includes a private bathroom attached to the bedroom. Some suites may also offer additional bathroom access from the hall. A guest room does not have a private bath and uses a shared bath down a hallway with other guest rooms.

Question 18

Are linens and towels provided?

Accepted Answer

Yes, there are two sets of linens per bedroom and two sets bath towels for each guest. There is also one beach towel per guest. Spare linens are stored in the bedroom closet. Beach towels are stored in the laundry room.

Question 19

Is housekeeping service provided?

Accepted Answer

Your vacation home has a detailed cleaning prior to your arrival and after your departure. Some properties will include mid say cleaning which would consist of;  making all the beds, cleaning all bathrooms, kitchen area, vacuum and dusting, sweeping and mopping.
 
You may request any cleaning schedule or tasks for an additional fee.

Question 20

Are there cleaning supplies?

Accepted Answer

There are basic cleaning supplies in the home as well as a washing machine, dryer, mop, broom, dustpan, vacuum, dishwasher, iron and ironing board. There are starter paper products in the home, however you will be responsible for your other needs thereafter.

Question 21

What products (e.g. trash bags) are included in the vacation homes?

Accepted Answer

1 roll of paper towels 
3 rolls of toilet paper per bathroom
1 box of tissues per bathroom
1 sink soap and 1 shower soap per bathroom 
1 shampoo per bathroom
(1) 2 oz. liquid dish soap 
1 box of dishwasher tablets (enough for your stay)
Full stock of trash bags (enough for your stay) 
Laundry detergent (enough for your stay)
 
These starter products are included in each reservation upon your arrival, however you will be responsible for your additional needs after they have been used up.

Question 22

Are the properties Non-Smoking?

Accepted Answer

Yes, all of our accommodations are Non-Smoking. Smoking is permitted outside of the property only.
 
For Florida condominiums, smoking is only permitted in the parking lot.

Reservations: 508-228-4089

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